Refund & Returns Policy

Last updated: 28 July 2026 · Applies to orders placed at plantneckclearin.world

1. Your Right to Cancel (Distance Selling)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel a distance contract for goods within 14 calendar days of receipt. The cancellation period begins the day after you receive your order.

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g. a letter sent by post or email) before the cancellation period expires. You may use the contact details below; there is no mandatory form.

2. How to Return an Item

1. Notify us within 14 calendar days of receiving your order. Contact us at info@plantneckclearin.world or by post to: Sundial Hollow Nutrition Ltd, 14 Mercer Street, London, WC2H 9QA. Include your name, order reference and reason for return (optional under statute, but helpful to us).
2. We will provide return instructions. We will respond within 1-2 working days with the return address and any further guidance.
3. Return the goods promptly. You must return the goods without undue delay, and in any event within 14 calendar days of informing us of your cancellation. You are responsible for the cost of return postage unless the goods are faulty or incorrectly supplied.
4. Ensure goods are in original condition. Goods must be returned in their original, unopened and undamaged packaging. We reserve the right to make a deduction from the refund for any diminution in value caused by unnecessary handling of the goods.

3. Condition of Returned Goods

• Goods must be returned in original, sealed, undamaged packaging.
• If packaging has been opened or seals broken, we reserve the right to refuse a return on health and hygiene grounds for consumable food supplement products, unless the goods are defective.
• Please use appropriate packaging and a tracked postal service for your return - we cannot be responsible for items lost in transit to us.

4. Refunds

We will issue your refund within 14 calendar days of receiving the returned goods, or within 14 days of you providing evidence of having sent the goods back (whichever is earlier). Refunds will be made to the original payment method.

The refund will include the original price of the goods. We will not refund:

• The cost of return postage (unless goods are faulty or incorrectly supplied).
• Any deduction applied due to diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

5. Faulty or Misdescribed Goods

If goods are faulty, damaged in transit or significantly misdescribed, your rights under the Consumer Rights Act 2015 apply in addition to your cancellation rights. In such cases:

• We will cover the cost of return postage.
• You are entitled to a full refund, repair or replacement at your choice.
• Please contact us at info@plantneckclearin.world and include a description and, where possible, photographs of the defect.

6. Exceptions

The right to cancel does not apply to:

• Goods that have been unsealed after delivery and cannot be returned for health protection or hygiene reasons (e.g. opened food supplement sachets).
• Goods that have been personalised or customised.

These exceptions apply only to the extent permitted by applicable law and do not affect your rights in respect of defective goods.

7. Contact for Returns

Sundial Hollow Nutrition Ltd
14 Mercer Street, London, WC2H 9QA
Email: info@plantneckclearin.world
Tel: +44 20 7946 0112 (Mon-Fri, 9:00-17:00 GMT)